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How to return a product?

Did you make a mistake? You have up to 14 days to change your mind.
All European web shops must grant you with a 14 days right of withdrawal period. So you have up to 14 days after receipt to send us back your order.


SEND US YOUR REQUEST
Via our withdrawal form downloadable here
or via email by clicking here

RETURN THE PRODUCT
Request us a prepayed return label or return the parcel at your expense

RECEIVE A REFUND
You will get your money back within 48 hours after receipt of your parcel and check of the product state
RETURN AT THE BUYER’S EXPENSE


WARNING | We would also like to remind you that a product should be returned in its initial condition and as a complete set, i.e. in its original package (not used), with accessories and instructions. Any damage caused to the product in this regard may result in reversion of the right to refuse or a partial refund on that order. Some products are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. A special mention is indicated on the page of the products concerned.

NOTE | If we sent you prepayed return label, the return expenses will be deducted from the total refunded amount.
For more information, please read our general terms and conditions.

ADDITIONAL INFORMATION | Once a parcel is received, itec-pro team will refund you by using the same mean of payment that the one you used to order.




itec-pro mailing address

ITEC-PRO
C/O Comex Euro Developments
33 A route de Luxembourg
L-5752 Frisange
LUXEMBOURG



Any problems with a product?

Itec-pro makes every effort to provide you with quality products. The quality of the products is controlled and guaranteed. We are doing everything we can to provide qualitative products which are tested beforehand. Should you receive, in spite of our efforts, an incomplete order or a defective product please contact our customer service, they are here to help! All our products are covered by the legal lwarranty of conformity*, and most of them are also guaranteed by the manufacturer (up to 15 years for some products!).

If you want to get in touch with our team, please consult this page !


*Please read our general terms and conditions for more information.